The Service Industry Challenge

Companies that sell, install or service high-value, technical or industrial products are growing their businesses by meeting and exceeding their customers' expectations. How are they doing it? By expanding their capabilities to respond faster and deliver more value-added services for a better overall customer experience. Additionally, many companies are expanding their geographical reach to serve customers anywhere and anytime, nationally and internationally through subcontractors and/or mergers and acquisitions with local providers .

Once established, these customer relationships can provide significant long-term shareholder value – increased sales, lower costs and higher profits. Aggressive growth and expansion is not without its challenges, including:

• Changing operational processes to support new offerings such as multi-vendor product support, service contracts and customer self-service
• Multiple offices, warehouses, service centers, field technicians
• Multiple information systems including accounting, sales, service, equipment and inventory control databases
• Foreign currency conversions and reporting for those doing business internationally
• 24 x 7 support across multiple time zones

The Integrated Service Management Requirement

To cope with these challenges, companies of all sizes require a single consistent, integrated information system to manage their business. Service Management Plus (SM-Plus) from Single Source Systems is that Integrated Service Management solution. Designed for growing companies that sell and service equipment for demanding customers, it makes a company easy to do business with and streamlines operations.

SM-Plus covers not only the entire service lifecycle and every type of service (call center, parts, field, depot, refurbishment, warranty and installation and professional services), but also the entire service enterprise through tight integration of mobile and web access for field service, customers, dealers and suppliers with costing, financials, inventory and operational support.

We offer SM-Plus in one of three options:

• As a stand-alone, complete end-to-end service business system
• As an integrated service management system with your existing ERP or accounting package, or
• As a pre-integrated, "bolt-on" solution to leading manufacturing or accounting systems, including Sage MAS500, Infor TakeStock and Infor Syteline ERP.

SM-Plus Service Management
SM-Plus is a fully integrated business solution for companies that sell, service or install high-value technical or industrial products. SM-Plus streamlines operations for contact centers, field service, depot repair, installation, sales, procurement, contract administration, materials, costing and finance. This flexible information and intelligence platform reinforces best practices in every facet of the business.
SM-Plus product page

SM-Plus for Sage MAS 500
Targeted at service organizations with more than 20 employees, SM-Plus for Sage MAS 500 is a service management add-on for Best Software's MAS 500 accounting system. MAS 500 boasts an advanced financial management solution, which forms the foundation for a complete solution for service-centric organizations.
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SM-Plus for SyteLine
Manufacturers requiring a comprehensive ERP and service management solution can turn to SM-Plus for SyteLine. SyteLine ERP software from Infor is an industry leading extended ERP system with embedded APS, CRM, data collection, EDI, workflow automation, and business intelligence.
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For more information, including a demonstration of the right service solution for your needs, please contact us here.